Group 12 – Banking Innovation. First Digital Bank. Tinkoff

En passant

Today technology is read almost everywhere and banking is not an exclusion. People find more convenient to use their mobile application or internet site rather to go to the bank office.

Distributed Payments                                                                                               Many banks are allowing their customers to access accounts on their smartphones using fingerprint recognition technology. People can pay for something with just the flick of finger these days. Some bank said that the feature would be available on the iPhone 5s, 6 and 6 Plus.While Apple insisted that TouchID was secure, it said it was not a total replacement for traditional security measures and was meant to make unlocking the phone more convenient. In a similar vein, the banks have now said they wanted to make it « even easier and more convenient for customers ».
Talking Transactions
We used to have boring transactional statements, but many banks are bringing transactions alive by integrating features and apps with other plug and play services, like Google Maps, Facebook and Instagram.  An example of brining things to life is the Moven app, which alerts the user when they’re spending and getting above their budget limits by breaking the glass on their phone.
Robot force
There are a few gimmicky robot services out there, particular in Japan where robots replaced tellers (I thought we had done the same in the UK until the teller moved and I realised then they were human), but it’s not just robo-advisors that are taking off. After all, take a look at UBS who offer a real-time portfolio analytics services on a personalised basis to all of their high net worth clients through IBM’s Watson (DBS do the same).
This IBM video shows how the technology works.

http://www.bbc.com/news/technology-31508932

http://thefinanser.com/2016/02/the-top-ten-trends-in-banking-innovation.html

Tinkoff Bank story

This article will speak about Russian first-in-time completely digital bank – Tinkoff

This banks do not have offline offices , where customers can fill in an form for credit card or assurance. This bank works online. It means that potential customers can fill in an easy form on the site within 2 minutes. After this client will receive the credit card by post and can easily access of all services which Tinkoff provides: credit cards, debit cards, prepaid cards, cash-backs, assurance, professional banking and so on.

Tinkoff is one of the top credit card issuers in Russia without having offline officers and ATMs. It proves the fact that the digital banking is future which is near us.

The internet site and well developed mobile application replace physical offices

 

Today, Tinkoff is the best digital bank in Central and Eastern Europe:

Source: tinkoff.ru

Group 9-Banking innovation: how are modern banks attracting new customers.

“Banking products and services have been getting more and more commoditized, with price becoming the prime differentiator between banks.” (Top 10 trends in banking in 2016) In this competitive market, a bank needs to provide “new” products and services to attracting new customers. The new technology has a huge impact on the working style of the bank industry. Customers are no longer satisfied with the old services and products they used to have. “This situation has denied the banks the much-needed information regarding this important area of financial innovations sometimes leading to reverse causality in the innovation-financial performance relationship.” (Blohm, Ivo, et al.) In this article, it will describe two excellent examples of banking innovation.

 Product and services innovation

Basically, every bank is providing digital services to its customers. To win this game, a bank is focusing on providing better services. A good example is Fidor Bank. “A free bank account built around an Application Programming Interface (API), the Fidor Smart Current Account supplements classic account services with internet payments and innovative banking products. The integrated API platform allows customers and partners to directly connect their computer systems with those of Fidor Bank. The open financial ecosystem provides app partners with the ability to continuously increase the range of products and service that enable customers to select products and services they want from either Fidor Bank or third party providers. “(Skinner) Fidor Bank provides the innovative platform to access their personal account efficiency and a bigger market which include the products and services from Fidor Bank and its partners for its customers. “As of February 2015, Fidor Bank has achieved more than 75,000 fully legitimate banking customers, up from 25,000 three years prior and approximately 270,000 German users on its Fidor online community up from 160,000 at the beginning of 2013. It is extraordinary growth for a digital bank that focuses on social banking with no branch network or internal advisers.” (Skinner)

 The channels innovation

In the global banking innovation awards in 2015, the Bank of East Asia(BEA) won the channel award. They provided highly flexible and digital branches services to its customers. Those branches located in the most famous commercial centre in Hong Kong. They simplify their service processes and implement paperless operation using the innovative digital technology. They have I-counter, I-window, I-Kit, I-zone, and I-panel services in the physical branches. For instance, the I-counter is operated by operating assistants during regular business hours and converted to I-Teller mode after hours of operation. Customers can process daily banking transactions through video telephone after business hours.

With those technologies, customers can open an account in BEA within 15 minutes and 5 minutes to finish their application of credit cards.
This 24 hours opening business model is welcomed by the customers. The degree of this services is more than 95%. The average of monthly new customer increases 17%.

 

 

works cited

Amit, Kumar. Avinash, Saxxena. Vamshi, Suvarna. Varun, Rawat. “Top 10 Trends in Banking In 2016.” Capgemini. (2016).

Blohm, Ivo, et al. « Managing Disruptive Innovation through Service Systems–The Case of Crowdlending in the Banking Industry. » (2016).

Skinner, Chris. “The most innovative banks of 2015. » BankNXT. N.p., 20 Sept. 2016. Web. 30 Jan. 2017. banknxt.com

picture 1: https://www.fidorbank.uk/personal-banking/smart-account

picture 2:https://www.fisc.com.tw/Upload/d63b1132-d0a8-4a5b-bac6-b85053a23382/TC/8601.pdf